Frequently Asked Questions
FAQ
How long does it take for a package to be delivered?
The delivery time for packages
Usually
- Europe 3-5 working days
- International 4-7 working days
- Australia and New Zealand 4-11 working days
What are the accepted payment methods on your website?
We accept various payment methods on our website, including credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and bank transfers
What technique do you use?
handcraft
- high-quality production with a responsible personal approach to production of Pascalplast products
- You can check materials
Can I return or exchange a product if I'm not satisfied with it?
Yes, we have a returns and exchanges policy in place. If you are not satisfied with your purchase, you can return the product within a specified time frame (usually within 14 days) for a refund or exchange. Please refer to our website's return policy page or contact our customer support for detailed instructions on how to initiate a return or exchange
How do I reset my password for my user account?
o reset your password for your user account, please follow these steps:
- Go to the login page on our website.
- Click on the "Forgot password" or "Reset password" link.
- Enter the email address associated with your account.
- Check your email for a password reset link.
- Click on the link provided in the email and follow the instructions to reset your password.
If you encounter any difficulties, please contact our customer support for assistance.
How can I check where is my package?
After your order is shipped out you will get a notification to your email so you can track it over the link we give you